Shoprlive.com believes in helping the
Buyers. In order to facilitate a hassle free online purchase experience for the
Buyers, Shoprlive.com provides for a return, refund and cancellation policy
(“Return Policy“) that addresses the issues.
Request for Return: The Buyer may make a request for return of the Product if the
Product is faulty or defective, damaged, different from the description
provided on the Online Store or of a different size or fit. The Buyer may only
in certain cases request for a return of the Product, if the Buyer is unhappy
with the quality of the Product. In case of faulty, defective or damaged
Product, the Buyer is required to send images of broken, defective or damaged
Product within 3 days from the date of delivery along with the order number to support@shoprlive.com
. The photos of the damaged, defective or different products are essential to
establish and defend the claim of the Buyer.
Timelines for Request for Return: The Buyer
may raise a request for return of the Product anytime within 3 days from the
date of delivery of the Product. The Return may be initiated by accessing and
following the instruction at the ‘Return’ section on the Website.
Conditions to Return: The Product must be
returned in the original condition in which they were received along with the
bills and the labels. Products, which were sold as combo packs or sets, are not
eligible for return or replacement as individual items. The Buyer is aware and
acknowledges that in case of branded electronic items, the repair and replacement
policy of the relevant brand will be applicable. Further, electronic,
electrical, customized Products, consumables like food and beverages, bath and
beauty products and bulky items like furniture, figurines, statues, paintings
Lamps with Electrical Application, cannot be returned in case the Buyer is not
happy with the Product, since the same cannot be resold.
Reverse Pickup Process: On receipt of
Request for Return, wherever applicable, Shoprlive.com will initiate reverse
pickup through it Logistic Partner. The Logistic Partner will then contact the
Buyer and arrange for the pick-up of the Product. The Buyer is required to
collect a written confirmation with the order number from the Logistic Partner
indicating that the relevant Product has been picked up. The Buyer may be
required to furnish the written confirmation in case of discrepancy or dispute
in relation to the reverse pick-up.
Self-Send Process: In certain case where
the Website may not be able to provide for reverse pick-up, the Buyer may be
required to initiate the return request and courier the Product along with the
with the bills and the labels to the address as provide in the ‘Return’ section
of the Website. The Buyer may be required to take a print of the Return Request
Slip and provide the same to the courier agent or place it on the parcel of the
returned Product. In the event the shipment is not delivered toShoprlive.com or
the shipment is empty, the onus shall be on the Buyer to prove by submitting a
copy of the Proof of Delivery received from the courier service provider to
establish the claim of return of the Product. Shoprlive.com will not be liable
for the products returned by mistake or belonging to other vendors.
Refund: On receipt of the returned Product,
as per the terms of the Return Policy, Shoprlive.com will process and issue
store credit (in electronic form only) (“Store Credit“) to the Buyer. The Store
Credit available to the Buyer can be utilized in part or fully to make any
future purchases from the Website. The Store Credit shall be equivalent to the
amount paid for the Product, minus the Charges and Taxes, as indicated on the
invoice. The validity of the store credit is only for 90 days from acceptance
of Return/Cancellation.
Exchange: In the event the Buyer places a
request for exchange of the Product, the exchange will be done on the sale
price of the Product and not on the maximum retail price or the reduced price.
Further, any request for exchange or replacement will be subject to
availability of the Product with the Online Store. The Buyer is aware and
acknowledges that Shoprlive.com simply facilitates the Vendors to list and sell
their products and that Shoprlive.com is neither the owner nor the seller of
the products so listed. Shoprlive.com does not guarantee Exchange unless it’s
from the same vendor. We shall not facilitate exchange between products of 2
other or different vendors.
Cancellation of Transaction: The Buyer may
cancel the Transaction within 24 Hours of placing the Order. The Buyer
understands and acknowledged that once the Order is confirmed and the request
is raised to the Vendor, then cancellation of the Order will not be possible.
Notice of Cancellation: Shoprlive.com will
accept notice of cancellation only when the Buyer within the timelines has made
the cancellation request. In order to cancel an Order, the Buyer is required to
make a cancellation request by calling on the Customer Care # 7400306550 number
or by writing an e-mail to support@Shoprlive.com .Shoprlive.com will not accept
and process any cancellation request sent in the manner other than as indicated
herein.
Cancellation Charges: Shoprlive.com
reserves the right to levy and deduct Rs.250- Rs 500 per order as cancellation
fee toward administrative and other expenses depending on actuals therein .
Queries &Dispute: In the event there is
any delay, dispute or query in relation to the return, refund or cancellation
initiated by the Buyer, the Buyer may send the query or the issue by writing an
e-mail to support@Shoprlive.com or call on the number +917400306550 for
resolution of the query or issue.
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